- A booking is not considered final until full payment is received.
- Full payment (or a deposit of £100 or 50%, whichever is greater, for group bookings, including corporate events and parties) must be received at the time of booking in order to secure the booking.
- Up Climbing (Up Ltd) reserves the right to cancel any booking if enough spaces haven’t been filled to make the session viable. This includes courses, parties, group bookings, etc. If an event/session is cancelled then a refund or alternate booking date will be offered.
- Junior Climbing Clubs are offered on a per term basis. At the end of each term, you will be notified of the next terms dates and be given the opportunity to go online and book your saved space for the following term. If the space isn’t booked and paid for by the deadline, then it may be offered to someone on the waiting list. After the deadline date, spaces will be filled on a first come basis.
- Booking date changes or cancellations must be made 14 days before the event start date to receive a full, no-questions refund or reschedule to another date. After 14 days and up to 48 hours before, Up Climbing (Up Ltd) will issue a credit note or date change.
- Bookings are forfeited if you do not attend on the day of the booked session or if you cancel with less than 48 hours notice.
- Vouchers and 10 punch passes are valid for 12 months from the purchase date
- Notwithstanding any Guernsey statutory provision, Up Climbing cannot be held responsible for the loss of any personal items or goods left or stored on our premises.
- On and after booking, Up Climbing will send you administrative and promotional emails. Administrative emails are automatically generated and contain important information about your booking. You can opt out of or unsubscribe from promotional emails..
B. Rolling Monthly Membership paid by direct debit at Up Climbing (Up Ltd) is offered with the following terms and conditions:
- Payment is due monthly and your contract renews automatically each month.
- You are liable for payment each month unless cancelled with 1 months written notice.
- You must pay for 2 full months of fees regardless of when you cancel.
- Up ltd reserve the right to change opening hours and schedules without notice.
- Climbing is limited to up to 3 hours, in a single entry, on the date of the booked session.
- Available hours in which to climb may be restricted or changed on any given day and at short notice.
- All members are required to adhere to the centre Rules, including but not limited to the requirement for completing a liability waiver and having completed a Level 1 Induction.
- During the contracted two months you may “freeze” your membership. This will extend your contract length until you have paid a minimum of two full payment months.
C. All climbers at Up Climbing must understand, accept and adhere to the Risks, Conditions of Use and Rules of the centre by signing a waiver prior to their first visit:
1. Risks: – Include (but are not limited to) the following
- “The British Mountaineering Council recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.”
- Although the climbing centre is an artificial environment the risks involved are no less serious than when climbing outside on a crag or mountain. There is an additional risk that bolt-on holds can spin or break.
- The soft flooring under the bouldering walls is designed to provide a more comfortable landing for climbers falling or jumping from the bouldering wall. THE SOFT FLOORING DOES NOT MAKE THE CLIMBING ANY SAFER.
- Broken and sprained limbs are common on this type of climbing wall despite the soft landing. Uncontrolled falls are likely to result in injuries to yourself or others.
- Climbing beyond your capabilities on any wall is likely to result in a fall. Any fall may result in an injury despite the safety systems in place to avoid it. You must make your own assessment of the risks whenever you climb.
2. Conditions of Use:
- Our Duty of Care – The rules of the climbing centre set out below are not intended to limit your enjoyment of the facilities. They are part of the duty of care that we, as operators, owe to you, the customer, by law. As such they are not negotiable and if you are not prepared to abide by them then the staff must politely ask you to leave.
- Your Duty of Care – You also have a duty of care to act responsibly towards the other users of the centre. Statements of ‘Good Practice’ are posted around the centre adjacent to the relevant facilities. These describe the accepted methods of use and how customers would normally be expected to behave towards each other.
- Unsupervised Climbing – Before you climb without supervision the centre expects you to be competent in the use of a safety harness and auto belay (Level 1 clearance), a suitable knot to attach a rope to the harness and a belay device to secure a falling climber or lower a climber from the wall using a rope (Level 2 clearance). You are required to do an induction and to say that you know how to use the equipment, that you are prepared to abide by the Rules below and that you understand the risks involved in your participation.
- Unsupervised Climbing – Staff will provide whatever help and advice they can, but instruction in the use of equipment or climbing techniques will be provided during an induction or course. If you are not confident in the use of any climbing equipment or technique then do not attempt to use it without the supervision of someone who is competent to do so.
- Supervised Climbing – An adult who has registered at the centre may supervise up to two novice climbers (6 and over), after they have completed an induction, as long as they are prepared to take full responsibility for the safety of those people. Groups of three or more novices must only be supervised by an instructor holding the relevant instructional qualification such as CWI, RCI or site specific sign off.
- Children – All children in the centre (including those not climbing) must be supervised by an adult, unless they are experienced and have been assessed by the management and registered for unsupervised climbing (14 and over only). As well as the obvious risks of climbing, children may additionally be injured by falling climbers.
Children between 2-5 may only be supervised by instructors (holding the relevant Mountain Leader or Wall Specific Training qualification) in an instructor led session.
3. The Rules
- Report to reception on each visit before you climb.
- You must exercise care, common sense and self preservation at all times.
- Report any problems with the walls, equipment or other climbers’ behaviour to a member of staff immediately.
- Be aware of the other climbers around you and how your actions will affect them.
- Do not distract people while they are climbing or belaying.
- Stand well back from the climbing walls unless you are belaying or spotting a climber. Never stand directly under someone who is climbing.
- Do not put water bottles or hard objects on the mats at anytime.
- Do not wear jewellery, particular rings, when climbing as these can catch and cause injury.
- Volumes on the walls are designed to enhance the quality of climbing but you must be aware of and accept that when climbing above them there is an additional risk of falling onto them.
- Participants must understand that climbing while pregnant can increase the risk posed to mother and unborn child.
- You must do everything reasonable and practical to avoid endangering yourself or others.
- You have to be aware of and adhere to the safety rules of the centre at all times.
- You take responsibility for adequately maintaining your equipment.
- Always use a belay device attached to your safety harness with a locking karabiner. ‘Traditional’, or ‘body’ belaying is not acceptable.
- Ballast bags on the floor are provided to attach to, to give support to people belaying a climber who is much heavier than they are.
- Always pay attention to what the climber is doing.
- Always stand as close to the climbing wall as is practical. Sitting or lying down are not acceptable.
- Novices must not belay without supervision from an instructor and having them backup the brake rope.
Bottom Rope Climbing:
- The tall walls are designed to be climbed using a rope or auto belay for protection. Solo climbing is not acceptable on these walls. Always use a rope to protect yourself on these climbs.
- Always use a safety harness to attach yourself to the rope.
- Always tie the rope directly into the harness using a rethreaded figure 8 with stopper knot.
- Always clip in using the karabiner attached to the Auto Belay. Never attach with an additional karabiner.
- Always identify the route you are using and don’t deviate from that.
- Always check the landing zone is clear before descending and descend in a controlled manner.
- All adult climbers must complete an Induction prior to climbing.
Bouldering and Traversing:
- Always climb within your capabilities and descend by down climbing, jumping or, at the very least, a controlled fall.
- Never climb directly above or below another climber.
You may be asked to leave the centre if you breach any of the Conditions of Use or Rules of the centre. If you are asked to leave due to breaches of the above conditions, then no refund or rescheduling will be available.
Please note, UP Climbing has CCTV running throughout the centre to ensure the safety of climbers.